We are dedicated to serving the healthcare community with superior customer service. If for any reason you wish to return products, please contact Customer Service at (800) 736-4381 Monday-Friday 7:00 a.m.- 5:00 p.m. PST.
We accept returns of unmarked and unopened formulas, with safety seals intact, in original condition within 30 days of the invoiced date. Due to the nature of some formulas, we do not accept returns on liquids, probiotics, or orders shipped outside of the United States, and sample vial sets will only be accepted within 7 days of the delivery date.
Any claims of order discrepancies or damage must be reported to Customer Service within 7 days of receiving the order. All returns require authorization from Customer Service prior to return and will incur a 8% restocking fee.